The value of the order will be mentioned on the external cover for gift packages as well, since it is a mandatory courier regulation as per local laws. We will leave your message or contact details so that the receiver knows whom it comes from. In the event you wish to have a copy of the invoice, you can print invoice by logging to ‘my account’ in ‘order history’ section on www.jewelroof.com.

Yes, you can send any of the products available on www.jewelroof.com as gifts to your loved ones. We will deliver your gift in an attractive gift pack at no extra cost. You may also add a personal message to go with your gift. So, whether you order a gift to give to your loved ones personally, or want us to deliver it, the recipient is sure to be impressed. However, you cannot avail COD for such transactions and the payment needs to be made upfront. Contact us on [email protected] or at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat to plan your gift.

Of course, you can! We will include a dedication card with the words you wish your recipient to receive. Your personalized message will be printed on a distinctive card and delivered along with the gift for free of cost. To send a free gift message with your gift, look for the Gift message text box at the checkout page. You may also send in your request for gift wrapping at [email protected].

Yes, you can have the gift delivered on a particular date provided the shipping address is served by our courier company and is within the delivery timelines.

You'll receive an automated email & SMS confirmation as soon as your order is delivered.

Jewelroof offers multiple methods to make payments for your order. You can choose from the following methods of payment when shopping on Jewelroof.com

* Credit card – Pay on our website using any Credit Card
* Debit card – Pay on our website using any Debit Card
* Internet Banking – Pay on our website using your Internet Banking Facility
* Wallet - Pay on our website using any Wallet from the available options
* Demand Draft or Cheque payment – Issue a Cheque or Demand Draft
* Direct Deposit Online – Transfer directly to our Bank account using your NEFT / RTGS Facility after placing an order.
* PayPal – Pay on our website using any Credit Card issued by a bank outside India (international orders).
* Cash on Delivery* – Pay in Cash at the time of delivery. (*applicable only on orders within India valued at Rs. 49,999 and under.)

We provide domestic consumers (In India) the option of offline payments through Cash & Cheque Deposit in our bank account. For arranging offline payments please contact us on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or email us at [email protected] after placing an order request to finalise payment modalities. To help ensure a smooth payment experience, please contact us before making your payment through offline mode of payments.

Please view our Payment Policy for full details

We accept VISA, Maestro, American Express, RuPay, Diners Club and Master Card (Indian cards only). You will need to key in your 16-digit Credit/Debit Card number and the 3-digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.

All Credit/Debit card details remain confidential and private. Jewelroof and our trusted payment gateways use SSL encryption technology to protect your card information.

During the process of placing your order, if you choose an online method of payment, you will be given the option of selecting a payment gateway. The choice will be between CCAvenue & PayPal. Any buyer using an Indian issued Credit/Debit card or Net Banking facility made available by their bank in India must use CCAvenue as their payment gateway. CCAvenue provides a payment solution for all our members using Indian payment options to make their purchase. On the other hand, any buyer using International Payment Options like a Credit Card issued by a bank outside India, must use PayPal to make their payment.

The debit or credit card details that you provide on the payment gateway page will be authorized by the bank or debit/ Credit Card Company. After we receive the authorization, we finalize your order. You will know instantly if your credit card is accepted.

Sure! The following examples will make it easier for you to choose the correct payment gateway:

* The option to pay through PayPal has been given for the sole purpose of processing international payment options. E.g.: If a Credit Card issued by Bank of America is being used to pay your billed amount then you must select PayPal as your payment gateway. Whether you are residing in India or abroad, your payment option is an international one. PayPal is thus the correct payment gateway for you.

* The option of using CCAVENUE has been given for the sole purpose of processing Indian payment options. E.g.: If an International Credit/Debit card issued by ICICI Bank is used to pay your billed amount, then you must select CCAvenue as your payment gateway. Whether you are residing in India or any other country, as your payment option is Indian, CCAvenue is the correct payment gateway for you.

No. Under no circumstances may you make a purchase by using your friends or relatives debit / credit card. The debit / credit card must be in your name.

Debit and credit card companies refuse authorization of debit / credit cards for a specific number of reasons, including:

* The card number entered is not a valid number (often the result of a typo)
* The card does not have enough credit balance left to pay for the order.
* The billing address entered in the order form does not exactly match the address in your card statement (also sometimes the result of a typo)
* The expiration date of the credit card is not entered correctly (also sometimes the result of a typographical error)

Please contact your debit/ credit card issuing bank for any clarifications.

At Jewelroof.com, we have tied up with reputable payment gateways with strict processes and guidelines to ensure that your online shopping experience is safe, secure & hassle-free.

Once your payment has been successfully accepted for the order piece you have selected through our website, you will receive a “Transaction Successful” message on the website along with a Transaction ID. Jewelroof.com will also provide you with an ORDER ID once your payment is successfully verified. You will receive an email confirmation of the same. If due to any reasons, you are not sure about the transaction, please do not worry. You can contact our customer Care team on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or via email at [email protected] to verify if the transaction has been completed successfully or not. In the event you receive a message from your card (Credit or Debit) issuing bank that the payment was debited from your card, but you did not receive any Transaction ID (or) Order ID, please contact our customer Care team to verify the same. If the transaction was not successful, you can contact your card (Credit or Debit) issuing bank & payment will be automatically reversed.

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you may check with your bank as to the reason for failure. For any further queries please feel free to contact Jewelroof Customer Care Team.

Please get in touch with your credit / debit card company to validate if the payment was credited to Jewelroof.com. If no, claim for a refund from the credit/debit card company. If yes, please call our Customer Care Team on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or via email at [email protected] and we would initiate a refund immediately.

All international transactions on our website are executed through PayPal. Also, International buyers should note that often multiple currency conversions by international payment gateways can lead to minor variations in their billed amount. This in no way benefits us as we receive only the billed invoice value.

We understand the importance of monitoring and detecting fraud card transactions on a continuous basis. We have an internal risk team which along with our online payment partners track all the transactions for suspicious activity. We verify the order details, including the transaction payment with all our customers as a precautionary measure. In cases when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

There are two ways to remove previously saved credit card details:

* Edit or add new shipping or billing address.
* During your next purchase, simply 'unselect' the option 'remember my payment details' on the payment page.

Certain credit card companies provide EMI facility. This option will be available for selection during the payment process.

No. Once you have made the payment, you cannot change to another mode.

In case, if you are not comfortable making an online payment, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

You place an order for your favourite jewellery on Jewelroof.com. Check for COD facility by entering your area pin-code in the text box. The maximum order value for a cash on delivery (COD) payment varies for different pin codes. Choose COD option if available and complete the order placement. You pay the complete amount in cash to the courier once the product is delivered to you. Please remember, it is strictly a cash-only payment method and payment through cheque, demand draft or any other means will not be accepted by the courier. Foreign currency cannot be used to make a COD payment. Only Indian Rupees (INR) accepted.

Jewelroof.com offers a Cash on Delivery option for all orders upto 49,999*.

*If you do not see a COD option on your payment page, this may be due to one of the following reasons:

* Your order value may be over Rs. 49,999.
* Our courier partners may not support a Cash on Delivery option to your delivery pin-code address.

No, currently COD is available only for customers residing in India.

The COD option is available for Jewellery, Solitaires and Gemstones for an order value under Rs. 49,999. Gold and Silver Coins (including customised coins) and Gift Cards are not available under COD mode of Payment.

Please key in your pin code on the product detailed page to determine if the COD shipment is possible in your location. For security reasons, Jewelroof currently offer COD in limited pin codes with valid street addresses only. This is based on current coverage of courier partners for COD and business feasibility. If your pin code is not in this list, then you will not be able to place the order on COD and will be prompted to make payment using Credit Card / Debit Card / Online Bank Transfer for your order. We continuously work with our courier partners to expand the COD network and keep updating the serviceable COD list as and when more pin codes are added.

Please call our customer support at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat and we would be glad to help you with any question you may have regarding COD.

Our COD facility is limited by the reach of courier companies. Once you enter your pin code while ordering, you can check for the availability. If your location is not supported by the COD service, please choose another payment option.

No, our COD service is done at no extra cost.

As per government regulations, COD orders are allowed up to INR 49,999/- only.

Yes, as per government regulations up to a maximum of INR 49,999/-. Also, if it exceeds INR 49,999/- you could place the orders independently.

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. Ready to ship products will be delivered to your address within 2 to 15 business days. The rest of our products are 'Made to Order' and it takes us 2 to 25 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address. You can find out how long we will need to deliver your order in every product detailed page.

Most courier companies will call you before coming over to deliver the item. Some important points to ensure that your COD transaction goes smoothly.

* Please ensure that the mobile number you provide for the Cash on Delivery payment is always available and answered.
* It is important that your address and landmark are very clear. This will help us locate you easily and complete the process faster.
* Please be available at the designated address with the complete cash as payment for the item purchased.
* Kindly keep the change ready for hassle free delivery.

Please note:

You can open the parcel after paying the courier agent. All products at Jewelroof are shipped in tamper proof packing material that guarantees you safe delivery. In case the tamper seal is broken, please DO NOT accept the shipment from the courier agent.

The courier agent is not authorized to accept the opened product and return your cash. In the unlikely event, if you are unhappy with the order, please go through our site's Return Policy or you may call our Customer Care team to claim refund, if applicable. The refund can be transferred to your bank account or we can dispatch a Cheque / Demand Draft to the address the item was delivered to within 5-15 working days. Please get in touch with our Customer Care Team for more information.

All shipments will have an invoice which is equivalent to the receipt for the money you paid to the courier agent.

We do not accept part payments on COD orders.

The entire premise of offering COD is that customers are honest and they really liked what they ordered on the website. Misuse of the facility would lead to disablement of this payment option for your future orders. However, we do consider the genuine reasons of refusal, subjected to the whole and sole discretion of Jewelroof.com.

We provide free offline payment facility to our customers in which you can make the payment via a cheque or demand draft.

You can make the DD or Cheque in favour of ‘R S BAFNA JEWELLERS’ Payable at NASHIK and send it to us at our registered address:

JEWELROOF.COM
R C BAFNA JEWELLERS
1, ANMOL NAYANTARA ESTATE,
SAMBHAJI CHOWK, UNTWADI ROAD,
NASHIK - 422001, MAHARASHTRA, INDIA.

In case of cheque payments, orders will be processed only after clearance of the cheque. We will process your order upon receiving your payment.

Enclose a covering letter with the details of your Order Number (product, style no., description), Shipping Address, Phone Number and Email Address. Kindly also send us an email informing us that you have sent your DD/Cheque. It will help us process your order a lot quickly.

Yes! Due to the problem of managing and tracking offline payments, we have placed certain restrictions on this mode of payment.

* Cash or Cheque deposit for any order has to be completed as one single payment. You cannot make payment through multiple cheques or cash deposits. Such multiple payments will not be accounted as payment made against your order and any charges and/or penalties incurred to reverse such payments will be payable by the buyer.
* Any cheque payment made must be made from the bank account of the person from whose registered account the order has been placed on www.jewelroof.com

Once you decide on the product, click on the ‘Add to Cart’ and then 'Proceed to Pay' option. From the payment options select Offline Payment - Cheque/DD/NEFT. The required bank details (Including bank name, account number, beneficiary name and so on) are displayed and the amount will then have to be transferred. Once Jewelroof.com receives the payment, the order will be processed.

We send a confirmation email to the email ID provided by you. If you haven’t received an email, please inform us mentioning the POD (Proof of Delivery) details of the courier through which you’ve sent the Cheque / Demand Draft. Our customer Care team will help you to resolve the issue.

It would normally take 1-3 working days.

You need to immediately contact our customer care team on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or via email at [email protected] with order details. Kindly note, that the orders can only be cancelled if not shipped. Once the order is shipped, no cancellations will be accepted.

Shipping is the process of Manufacturing, Packing and Dispatching of your Jewellery from our manufacturing unit or head office. The address where your orders are delivered is called the Shipping Address.

Delivery is the time taken for your Jewellery to reach you once it has been dispatched on our end. The address where you receive your Invoice is called Billing Address. And yes, you can give different addresses according to your convenience.

Your jewellery will arrive in exclusive Jewelroof gift boxes. We will put these boxes in a luxurious signature tin box, bubble wrapped and sealed, placed in corrugated and tamper proof packaging.

The package set will include a beautiful display box, original invoice, certificate for each jewel purchased, a fact sheet on how to take care of your jewellery and a free jewellery cleaning cloth.

Should you need to get you jewellery gift-wrapped, please do let us know. We will be happy to do the same at zero cost.

Kindly note: The packaging and dispatch of all products from Jewelroof shipping centre has been recorded by dedicated cameras and archived. This has been designed for security reasons, to protect the interest of the buyer and Jewelroof. If the packaging has been tampered with, please do not accept the shipment.

Jewelroof provides free shipping on all items within India.

As for international shipments, the cost of shipping varies with the country being shipped to. We charge a standard rate of shipping & insurance for the 25 countries, which comprise our default coverage area. If your country falls outside our coverage area, please contact us either before or after placing your order. We will try and give you a customised quotation for the shipping & insurance charges to your selected destination. For further information, please see the International Shipping section.

Please key in your pin code on the product detail page to determine if the shipment is possible in your location. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed. If you need more information on this, you can always get in touch with the Customer Care Team on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat.

Whether your location can be serviced or not depends on:

* Legal restrictions, if any, in shipping particular products to your location
* The availability of reliable courier partners in your location

Please get in touch with our customer care team and we will be happy to assist you.

Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Care team at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat for assistance.

For orders that are dispatched, we will be able to reship it to your new address as soon as the consignment is returned back to us. Approximately, a week’s time will be enough to reship the product.

However, for international deliveries, will not be able to reship the product to your new address, in case you have not updated the address before the jewellery is ready for dispatch.

For your convenience, an estimated ‘Ships By’ date is mentioned on the product details page. Our delivery date depends on the product selected as well as the shipping address provided by you. Ready to ship products will be delivered to your address within 2 to 15 business days. ‘Made to Order’ products take 2 to 25 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address. If you have a customized order, this time could vary. While we always try to ship our products by the ‘Ships By’ date, sometimes certain contingencies can cause minor variations in the shipping date. Once the goods are dispatched, an email will be sent having the tracking number of the shipment. Also, we will keep you informed as to when it will be delivered to you within this time frame. Express delivery is also possible for select products. Call our Customer Care Team on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or email us at [email protected] to know more.

While International delivery times vary from country to country, in our experience delivery is completed approximately within 5 -20 days from the date of dispatch. For further information, please see the International Shipping section.

Please note:

* Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
* Business days mentioned do not include Sundays and festive holidays.

We do not ship any product without invoice because of intrastate and interstate requirement. (Document mandatory for goods transfer from one place to another).

The shipping charges may vary from product to product, depending upon the country to which it is getting delivered to. You can find the details while ordering the product online. For International orders, please see the International Shipping section.

We deliver to some of the major countries outside India. For list of the countries covered, please see the International Shipping section.

Delivery dates of your order depends on various factors like your location, date of dispatch and logistic company. Call our Customer Care Team to discuss the possibility of delivery on a date of your choice.

You will receive an auto-generated email or SMS from us with details of the item which has been shipped along with the tracking details. You can also check your order status by logging on www.jewelroof.com

Once your order is shipped, you will receive the order ID along with the shipment tracking number via email and SMS from Jewelroof. You can track your order either through the respective Courier Service website (using the tracking ID) or by logging into your account on our website. Look for “Orders” under the “My Account” section to check the status of your order. Alternatively, you can also track your order using the ‘Track Order’ tool available under the services menu on the website.

We can only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

For our customers based in Nashik Maharashtra, you may pick up any order you may have placed on our website from our Jewelroof store located at Untwadi Road, Nashik, Maharashtra India.

Once the product is ready, a team member from Jewelroof will send a pickup notification email or give a call on the number made while placing an order and ask if the product should be delivered to you or if you will pick it up from our store. This service is however only applicable to our customers from Nashik Maharashtra.

For customers outside Nashik Maharashtra, our courier partners will deliver your product to you free of cost and fully insured.

Please make sure you have:

1. A copy of your in-store pickup notification email.
2. A valid form of identification.

If you send someone else, or a courier service, to pick up the item on your behalf, please ensure that they have a copy of your in-store pickup notification email along with their own *valid form of identification.

*Valid forms of identification include:

* Driver’s License
* Passport
* Aadhaar Card (Unique Identification Card)

No. We fully insure each order all the way to you. This means that when your order is in transit to you, shipment is always risk-free. For added security, it's our policy that a signature is required for all Jewelroof orders, regardless of any signature waivers you may have with any logistics provider.

We understand you may have apprehensions about online shopping and delivery of products. To ensure that your experience at www.jewelroof.com is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep. We have partnered with reputed courier companies like Blue Dart, BVC, and EMS (Speed Post) to ensure your product reaches safely to you.

Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused. Call us to check how we can help you in this scenario.

For International orders, please see the International Shipping section.

We at Jewelroof take every precaution to ensure that jewellery you ordered reaches you in perfect condition. Our products will be shipped through the best of the courier companies like Blue Dart, BVC or Speed Post and delivered at your doorstep. You will be able to track your order and receive continuous customer support whenever required. The delivery boxes will come with tamper proof packing, making your purchase completely secure.

We take extra care in shipping jewellery since it’s a high value item. Thus, each and every order delivery is transit insured to make sure that your perfect piece reaches you safely. This means your shipment is risk-free and 100% safe.

It is important that the authorized person accepts the package and only receives it if it is sealed and not tampered with. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you refuse the delivery and call our customer care team on +91 257 2223337 at the time of delivery.

Kindly note: The packaging and dispatch of all products from Jewelroof shipping centre has been recorded by dedicated cameras and archived. This has been designed for security reasons, to protect the interest of the buyer and Jewelroof. If the packaging has been tampered with, please do not accept the shipment.

Yes, we do! We ship to 25 countries spread all over the globe. If you are not located in the countries that we ship to, don’t worry. Simply write in to us before or after placing your order to check if your country can be serviced. If our logistics partners are able to deliver to you, we will send a special quotation to you for the amount you will be charged for delivery to your address. If you choose to place your order before confirming delivery coverage & charges with us, your order will be shown as pending in the ‘My Orders’ section on your account details page. Once we update your order with the customised shipping & insurance charges you will have the option of completing your order by making the payment.

For more information, please see the International Shipping section.

Please note that we are not responsible for any charges, duties and taxes that might be applicable/payable on the goods entering your country. Thus, it is better for you to research levies and procedures that might be applicable to the goods being shipped to your country before placing your order. As the seller we bear no responsibility for any such charges, contingencies or technicalities.

Yes, we can arrange for it. If you need more information on this, you can always get in touch with the Customer Care Team on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat.

No, there is no hidden charges or additional cost. We provide free shipping on all items within India.

Yes, we have this provision with us. However, you need to provide the identity of a person (who will also receive the order) having a valid identity issued by Central or State Government of India. Refer to the “Shipping and Delivery” Policy for more information.

You will receive an email and SMS intimation once your order is shipped from our fulfilment center. Delivery will depend upon your city of shipment and can range from 2-15 days. The courier may / may not call you when your order has reached your city and is about to be delivered. Courier delivery teams typically deliver orders between 9am - 6pm, Monday to Saturday. We highly recommend that you be available at the address given to accept the order. The courier agent cannot deliver the order to the security personnel at your building / housing society. In the event you want to have the ordered delivered to your work address, then it is best you give your work address for delivery. Very often a non-delivery happens because of lack of co-ordination at the last mile. We advise you to give correct and as many contact details as possible to avoid co-ordination failure and non-delivery of your order(s). In case you need help or want to provide more information to ensure smooth delivery, please feel free to call our Customer Care Team and we will be happy to help you.

You can contact our customer care executive before placing order and we will let you know if we can process your order quicker. We cannot assure that we can make the delivery as per your request but can certainly try for it. Sometimes the product takes their due time in processing. If you have any time constraints then you can always opt for Ready to Ship products on our website. Please contact us on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or email us at [email protected] in such cases.

We try our best to meet the requirements of our customers. If you require expedited delivery, you can raise a request for it with our Customer Care team and we will try our best to meet it. However, we cannot guarantee that it can be expedited. If you require your product on priority, we request you to see our exquisite range of Ready to Ship items.

In case you are not available at the time of delivery, not to worry. The courier company will attempt twice to deliver the package and may leave a delivery card for you to contact them in order to re-arrange delivery. In case of the third failed attempt, the package will be returned to the company. In such a case you will have to pay all costs for re-shipment and handling. However, we request you to plan your purchase and coordinate with the courier team, so that product gets delivered at the right time.

For your protection, all orders require your/consignee’s signature upon delivery. The delivery is completed after obtaining proper identification from the person receiving the product.

To ensure that your courier reaches you smoothly. One should share:

* A valid mobile number or landline number.
* Alternate phone numbers.
* Correct address and landmark. This will help the logistics company locate you easily and complete the process faster.

International delivery follows standard industry protocols.

In order to ensure that the products do not miss in transit, we inform the courier service to deliver the product only to person who has initiated the receipt of product. However, the delivery person may call you before the delivery to ensure the timing and your presence. You can instruct him on the details of the recipient of the courier. We request you to plan and coordinate your purchase so that you receive the product without any problem.

Due to the high value of the goods that we sell and in the interest of our customers, we require proof of delivery for all orders. This is to ensure additional security and hence it is imperative that the customer who has made the purchase sign for the package. People in your household can sign for the parcel; but they will be asked for some proof of identification. Hence, we are unable to authorize packages to be delivered without a signature and proof of ID.

To ensure the product reaches you safely, the registered recipient must provide one of the following documents:

* Ration Card (should be issued in the name of the customer/recipient in the case of a gift)
* Permanent Account Number (PAN) Card
* Driver’s License
* Voters Identification Card
* Passport
* Aadhaar Card (Unique Identification Card)

You would also need to sign on a form after delivery.

Once your order is shipped, you will receive the order ID along with the shipment tracking number via email and SMS from Jewelroof. You can track your order either through the respective Courier Service website (using the tracking ID) or by logging into your account on our website. Look for “Orders” under the “My Account” section to check the status of your order. Alternatively, you can also track your order using the ‘Track Order’ tool available under the services menu on the website.

It is our endeavour to deliver products on time. Barring remote areas and unforeseen circumstances delivery all over India is completed within the stipulated time, sometimes even less. While we try to be as accurate as possible, but due to factors outside our control all delivery schedules are estimates and are open to minor variations. We regret the inconvenience caused.

If you are not happy with the information, please contact our Customer Care number at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or send us an e-mail at [email protected] and we would be glad to assist you.

Jewelroof offers free insurance on all purchases, during transit, so that your purchase is 100% safe. Though it would be rare that a product is lost in transit, should this happen we will re-ship the product to you without any additional cost or refund your money based on your request. The complete responsibility of the order rests on our shoulder till we deliver the product safely in your hands. You can rest be assured that the product you have ordered and paid for, will come to you by all means.

Absolutely not. The price that you see on our website is the final price you have to pay. This price includes all applicable Taxes and Duties. You will be provided with a Tax invoice along with your order.

For International orders and shipments, local taxes, duties and surcharges will be applicable as per your country's regulations and will be borne by the customer.

Customers are requested not to accept any package in a tampered / damaged state. In such a situation, you can open it and check the quantity. In case you are still not satisfied, call us on +91 257 2223337 or send an email to [email protected] detailing the order and contact details. One of our customer care team executive will contact you as soon as possible and guide you further.

If there are any problems with the quality of the workmanship of your jewellery or it is not the product you ordered, we'll change it free of charge and pay the shipping too. In such events, you are required to return the product in an unused condition with its original packing alongwith its original tags, invoice and certificates so that the refund can be initiated. You can reach our Customer Care team on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or send us an email at [email protected] within 24 hours to report the incident. For more details, you can go through our ‘Cancellation Policy’.

In case you have a change of heart and wish to Return or Exchange your product within 15 days, we’ll happily exchange it for an alternative product or offer you a full 100% refund for the return as per our 15 Day Returns Policy.

Our 15 Day Returns Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 15 days of the date of delivery. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition without damage and with the original security tag, label, invoice, certificates and packaging. This is, however, applicable for orders within India only.

For International orders, please see the International Shipping section.

Will you withhold some shipping charges when I return the product within 15 days?

Yes. If you return the product under 15 Day Returns Policy, the applicable GST amount will also be refunded to your account.

We offer one-time FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or returns for all products within the 15 Day Returns Policy. For all the subsequent returns/exchanges under this policy, the shipping charges shall be borne by the Customer.

This is, however, applicable for orders within India only. For International orders, please see the International Shipping section.

The process for RETURN and EXCHANGE of the purchased product on Jewelroof is designed as simple and as friendly as possible. Should you decide to return, we’ll be happy to help you with the process. Kindly refer our ‘Process for Returns’ section under the services menu on Jewelroof.com

If you have any questions about our return procedure, you can either get in touch with our Customer Care Team by emailing us at [email protected] or calling us on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat and we’ll be happy to assist you.

On an average, about 5-7 business days from the time we receive your item at our Jewelroof head office.

Yes. Once your package arrives at Jewelroof head office, you'll receive an e-mail from us alerting you that your return has been received. It takes 5-7 business days before you receive an e-mail alerting you that your return is being processed. For an exchange towards a new product, we'll send you an e-mail with a shipping confirmation on the day it ships.

If you are unable to find original certificate, call us and we'll give you a quote for the exact price of the replacement. However, your refund; if you return the ring without the certificate, will be reduced by Rs. 500 or more depending on the certificate replacement cost.

We understand that styles and designs change with time, that's why we offer a Lifetime Exchange Policy. Under this policy, you can exchange your Jewelroof product anytime in the future for another product at an attractive exchange price. You can always own the latest and best product on our catalogue with this service.

We understand that styles and designs change with time, that's why we offer a Lifetime Exchange Policy. Under this policy, you can exchange your Jewelroof product anytime in the future for another product at an attractive exchange price. You can always own the latest and best product on our catalogue with this service.

Jewelroof offers a Lifetime Buyback Guarantee. All the products sold by Jewelroof come with a Lifetime Guarantee and an assurance to each customer that their money’s worth is guaranteed. We feature this service for your exclusive convenience.

Jewelroof shall arrange for the return shipment of the product. All shipping and insurance charges incurred by Jewelroof for returns under Exchange and Buyback Policy shall be borne by the customer. If we are unable to co-ordinate a pickup at your pincode, please use a trusted courier service that is safe to ship high-value items and also allows you to track your parcel.

Kindly refer Jewelroof’s lifetime ‘Exchange and Buyback Policy’ for details.

If you have any questions regarding any of our policies, you can either get in touch with our Customer Care Team by emailing us at [email protected] or Calling us on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat and we’ll be happy to assist you.

Surely! Except Gift Cards, all products purchased on www.jewelroof.com including Gold Coins, Silver Coins and Customized Jewellery which includes made to order pieces, special ring sizes, customized designs or pieces with personalized engraving, manufactured or ordered in line with specific instructions from you can be exchanged or buyback at the brand's retail stores (R S Bafna Jewellers) in India. In store exchange and buyback policy will be applicable for store returns. The prevailing rate of that of the store is applicable at the time of exchange or buyback and will be considered as the benchmark rate. Exchange or Buyback shall be subject to verification of original product as per the standard purity norms and at the discretion of R S BAFNA JEWELLERS.

No. Since each store controls their own inventory, please return your items to the store where you purchased them. We can only accept returns for merchandise ordered through www.jewelroof.com.

At Jewelroof, we offer a complimentary service for one year for jewellery purchased from us. However, we cannot warranty any stones that we did not furnish. Our warranty is valid only at Jewelroof. Improper repair of warranty service performed by someone other than Jewelroof will void this warranty.

Every product purchased from Jewelroof includes free polishing of jewellery and replacement against any manufacturing defects.

The complimentary service doesn’t include the cost of replacement of missing gemstones/diamonds due to any wear and tear.

You could call our customer Care Team at +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat or email us at [email protected] and we would be glad to assist you with the procedures.

The cost of the courier will have to be borne by the customer for both way shipping.

Any refunds due by Jewelroof.com to you shall be made as per Jewelroof’s Refund Policy.

If you have any questions regarding any of our policies, you can either get in touch with our Customer Care Team by emailing us at [email protected] or Calling us on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat and we’ll be happy to assist you.

In case of international orders, we do not currently accept any returns, exchanges or buybacks on the product(s).

All Refunds will be processed within 2-15 working days. From there, processing time may vary depending on your credit card company's funds transfer policy.

We always keep our customers updated on the status of the refund. In case the refund is not received within 2-15 workings days, you can either get in touch with our Customer Care Team by emailing us at [email protected] or Calling us on +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat and we will investigate and resolve this issue as a matter of urgency.

When you evaluate a Diamond, check for the four ‘C’s – cut, colour, clarity & carat weight. You need to follow these primary guidelines carefully for the above characteristics to determine the value of a Diamond. We suggest you add a fifth ‘C’ – confidence in your Jeweller, only an experienced & reliable jeweller like Jewelroof.com will guide & help you select a quality diamond.

Round brilliant diamond has the most brilliance, hides defects and yellow tints and is considered the best. While fancy shaped diamonds look more elegant in larger sizes and tend to appear even larger than they are by virtue of their shape, the choice of shape is also governed by the shape of the hand and Diamond Colour and Diamond Clarity.

No. They are different. The real "cut" as it is referred to deals with the quality of the final product in terms of its maximising the return of light. Four shapes of diamonds are the most popular: Round (or brilliant), Emerald, Marquise and Pear.

At Jewelroof, we only sell diamonds that are 100% natural and untreated. Our International diamond certification provided with each diamond jewellery purchased is testimonial to the fact.

Today, there are artificial diamonds and treatments used to enhance the colour and clarity of diamonds. Treatments have become so sophisticated that even your diamond dealer/retailer will not be able to detect them without advanced laboratory equipment.

Buying with a certificate from a recognized authority such as the GIA, DGLA or IGI means that your diamond has the credentials to be recognized worldwide as a valuable item. Resale values of diamonds drop drastically when unaccompanied by a certificate. Also, a certificate makes you sure about the authenticity and purity of your diamond and thus safeguards your purchase.

All diamonds used in our jewellery are accompanied by their original and unique diamond certificate. Certification for items in our 'Diamond Jewellery Collection' depends on the size and quantity of the diamonds contained in the item. We do, of course assure that all our diamonds are real, natural and "conflict-free".

The most common is the round brilliant cut. It reflects more light back from the table, accounting for the beauty of the diamond. Some prefer the pear or marquise. The emerald cut is less common in sizes less than 1 carat. The value of the stone is affected in some cases by shape. Shapes other than round is called “Fancies.”

Jewelroof.com is a preferred choice for many customers who prefer buying solitaires online because,

* Wide Range of Certified Solitaires: Choose from our extensive collection of solitaires in various shapes and sizes, each of which is certified for authenticity by renowned names like the Gemological Institute of America (GIA) and International Gemological Institute (IGI).
* No Middle Men: We've taken care to ensure we avoid any costing involved in traditional showroom, so that your purchase reaches you without any middlemen involved, encouraging quality delivery.
* Transparency: From the moment you decide to buy from us to the moment you are hand delivered your product, you are in for an efficient and a one-of-its-kind shopping experience, with a seamless process in place and a customer care team that truly cares for your concerns.
* Conflict Free Diamonds that are Responsibly Sourced: Conflict diamonds are diamonds that are mined in many conflict zones in Africa and are illegally sold in order to fund wars, hence earning the name “conflict diamonds” or “blood diamonds”. At Jewelroof we believe in being just and ethical about our diamonds and have ensured that our diamonds are conflict free. We understand that we owe a duty of care to the world we live in and hence have taken care to provide diamonds in an environmentally responsible manner.
* Low Inventory Costs: One of the perks of being an online store is that it allows us to avoid most inventory costs that are otherwise involved in a physical storehouse that showcases its products. This helps us sell our solitaires at a reasonable price to you. After all, we look to keep you happy!

At Jewelroof, we ship every solitaire and diamond jewellery product with an independent GIA, DGLA or IGI lab report. This report can be examined by a qualified gemmologist and compared against the unique characteristics of your diamond.

Each GIA and IGI certified diamond of 0.30 carat and above in size has its unique certificate number microscopically laser inscribed into its girdle, meaning that there can never be any doubt that the diamond and certificate are one of the same. Jewelroof also offers this service on other certified diamonds as well at the point of valuation. It is not possible to see this inscription with the naked eye and extremely difficult to see even with a 10x magnifying loupe.

Use the search option on Jewelroof.com that searches for loose diamonds and fill in your preferred budget details. You will get a range of stones that you can sort by size. Alternately, you can first enter the size of diamond you were considering (in case you do not want to buy anything less than a carat, for instance).

Cubic Zirconia stones are man-made diamond simulants with optical characteristics very close to natural diamonds. On the Mohs scale of 1-10 for hardness, a CZ is 8.5 - 8.9, while a diamond is 10. Sand or dirt will not scratch a CZ or a diamond, but CZs and diamonds will both scratch glass. A CZ weighs more than a diamond, and this is a principal way to tell them apart.

Real diamonds have been created naturally through intense levels of heat and pressure deep within the ground. All natural diamonds are thought to be between 70 million and 3 billion years old. They are mined, cut and polished by highly skilled craftsmen and are not otherwise tampered with.

‘Synthetic’ or 'cultured' diamonds are created in the laboratory. All ‘synthetic’ or 'cultured' diamonds must legally be declared as such. Jewelroof offers only are real and natural diamonds.

Platinum is a noble metal, like Gold & Silver. It is used in jewellery-making at Jewelroof. Platinum has some very unique properties that make it ideal for jewellery making.

* Platinum is the least reactive of all the noble metals used in jewellery. It does not cause any allergies or body reactions.
* Platinum is upto 50% stronger and harder than gold which makes it highly resistant to wear & tear. Weight loss over time is minimal.
* Platinum is naturally greyish-white, does not tarnish & remains retains its natural colour always.

Platinum, White Gold & Silver are 3 different metals.

* Platinum is the rarest & the most precious of the 3. Platinum (Pt 950) is currently around 50% more expensive than Gold. It is naturally white & resistant to tarnish. At Jewelroof we use Pt 950 authorized by the Platinum Guild International (PGI).
* White Gold is an alloy of Gold, White in colour, it has all the properties of Gold because inherently it is Gold. We have a good collection of diamond jewellery made in White Gold.
* Silver is the cheapest of the 3 metals. Currently Silver is around 2.5% the price of Gold & just 1.67% the price of Platinum. At Jewelroof we make jewellery in silver only on order.

Key Differences:

1. They are different metals.
2. Platinum is about 40% denser than white gold, much more stronger and heavier.
3. Platinum is 30 times rarer than gold.
4. Platinum does not lose metal when scratched, the metal is only displaced. Effectively your net platinum weight will not change over time, due to scratching.
5. White Gold is an alloy of gold with nickel & silver & it will lose its white look over time to give you a yellowish white creamy colour look. Actually, white gold is never pure white, it is creamy in colour, it looks sparkling white due to the rhodium plating on new jewellery.
6. Some customers are allergic to Nickel and hence allergic to white gold. We recommend Platinum as the preferred white metal for customers who are allergic to white gold.
7. We craft platinum jewellery in Pt 950 only, i.e. 95% Platinum which is a much higher purity than even 22K Gold, which is only 91.6% pure. White gold is an alloy of gold with gold purity of 75% or less (18K White Gold has 75% purity, 14K White Gold has 58.5% purity and 9K White Gold has 37.5% purity.)

A platinum setting will usually work best with a diamond, though it is usually a little more expensive. Because platinum is a stronger metal, your diamond will be safer under a platinum setting. If you have a very clean, good diamond, then the platinum can make it stand out. Yet, in the same situation, if you had a gold setting, the gold might make the diamond look more yellow than it really is, which is not desirable. If you are looking at grades D-G and IF - VVS2, platinum may be a better choice.

Pt 950 is the purity mark of Platinum. It means that the Platinum Purity in the jewellery is 95%. At Jewelroof, all platinum jewellery is made in 95% pure platinum only. And, every piece is hallmarked with Pt 950 & accompanied by a certificate of authenticity verifying the same.

We have a three-layer security for our products.

1. All platinum jewelry by Jewelroof is hallmarked for Pt 950 (the platinum purity mark for 95% pure platinum)
2. Each piece of platinum jewelry has a unique identification number that is engraved on it. That UID helps us to uniquely identify that product.
3. This UID is also mentioned on the certificate so that you can verify that the certificate is for this particular piece of platinum jewelry.

All precious metals scratch, and platinum is no exception. It is unique in that the metal is only displaced, not lost. Have your platinum jewellery polished if you are interested in maintaining a high shine.

Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum colour.

We use both natural and synthetic gemstones and the same is mentioned in the description page of the particular item. The pricing is based accordingly.

Yes, there are several different colours of pearls including black, grey, brown and purple. While white is the most popular, the other colours are also either naturally occurring or cultured.

Yes, contrary to popular perception pearls occur in various different shapes including drop, baroque, button and round. In fact, round pearls are a rarity in the world of natural pearls.

Naturally occurring pearls are a rarity and have always been so owing to the long process of creation. However, nowadays the most commonly used pearls in jewellery are cultured pearls. They are artificially cultivated in large quantities by pearl harvesters.

In earlier times when pearls were only available in their natural form, the black variant was something of a rarity. In recent years, however, controlled harvesting techniques have made them more easily available and in greater numbers too. Currently, two of the important natural habitats of black pearls are the Tahiti Island of Polynesia (which produces 95% of the black pearls in the world) and Cook Island (responsible for the remaining 5%).

There are 6 main aspects to consider while valuing a pearl –nacre, luster, surface, shape, colour and size.

Mother of pearl, also known as nacre is an iridescent material that is found in the shell lining of pearl oysters. Mother of pearl is also used in several pieces of jewellery.

Jewelroof Gift Card is a perfect gifting solution from R S Bafna Jewellers. This Gift Card can be used by recipients to buy what they want, when they want from Jewelroof.com. Jewelroof Gift Card is a card with monetary value which makes for a great gift, redeemable only at www.jewelroof.com.

You can purchase Gift Cards through online from www.jewelroof.com. Jewelroof Credits can also be used to purchase gift cards.

Gift Card(s) can be used to purchase all products on www.jewelroof.com except for purchase of Gold & Silver Coins (including customised coins) and Gift Card(s).

* Multiple Gift Card(s) upto three (3) (with a value cap of Rs. 1,50,000 combined) can be used in a single transaction. Gift Card(s) can be combined with any other payment type on Jewelroof.com.
* To redeem Gift Card(s) on www.jewelroof.com, please use the Gift Card option on the checkout page and enter the Gift Card Code while placing the order.
* The Gift Card(s) can be redeemed entirely or partially and where the Gift Card(s) is redeemed partially, the balance available shall be used within the validity period of the card(s) and any corresponding unused balance shall be forfeited thereafter.
* If the order value is less than the amount of the Gift Card(s), the outstanding balance will reflect under the same Gift Card(s). If the order value exceeds the Gift Card(s) amount, the balance must be paid by buyer.

If your gift card amount is less than or equal to your order value, then the entire amount of the gift card will be subtracted from the order value and only the balance if any will be payable. If your gift card amount is greater than your order value, then the net amount payable by you will be zero.

E.g.: If Billed amount is Rs.35,000/- and Gift Card amount Rs.30,000/- then balance payable will be Rs.5,000/-. But if Billed amount is Rs.28,500/- and Gift card amount is Rs.30,000/- then balance payable is Rs.0/-. Any balance amount left in a used gift card can be reused within the validity period and any corresponding unused balance shall be forfeited thereafter.

No, it is a prepaid card.

Gifting is one of the best experiences one can have. To help you in this wonderful endeavour, we have provided a Gift Card section on our website where you can purchase gift cards ranging from Rs. 5,000/- to Rs. 1,00,000/- in value. Our gift cards are available in increments of Rs.500/- so you can pick an amount you are comfortable with.

You may contact our Customer Care team at [email protected] or +91 257 2223337 between 10 am - 7 pm IST, Mon-Sat and they will help you with a customized gift card.

On Jewelroof.com, please use the Gift Card option on the checkout page and enter the Gift Card Code to check balance.

No, you can't use your Gift Card at an ATM or do any cash advance transactions.

It can be used until all of the credit on the Gift Card has been spent within the validity period. It doesn't have to be spent all at once.

No. Gift Card receivers can check their balance on www.jewelroof.com.

Returns are at the discretion of the products category and its own return policies and will handle the returns in the same way as any other transaction.

For return of products (under 15 Day Returns Policy) purchased using gift cards, the gift card amount will be credited in the respective Gift Card of the customer.

Your gift card will be valid for 12 months from the date of purchase. We encourage you to use the entire gift amount before the Gift Card expires.

You need to treat this gift card like cash. Jewelroof is not liable and responsible to replace or reimburse the value of your gift card if it is lost, stolen, damaged, expired or used without permission.

A Gift Card is said to be consumed only when it has been applied to an order and payment for that order has been completed. If you cancel your order prior to completing payment or if your order is shown as pending for some reason; the gift card will not be shown as used/consumed. A Gift Card that is applied to an order that is showing as pending will be blocked till the time the order is completed or cancelled. If the order is completed, the gift card will be consumed, if on the other hand the order is cancelled, the gift card will be released for use once again.

No, it’s not! A Gift Card Code is a code that deducts the Rupee value of the gift card from the total amount payable by you. It is entered in a separate box available during the purchase process. Promo/Discount codes apply percentage or a fixed amount discounts to the price of the products being purchased by you.

Jewelroof wallet, is a digital payments platform that allows you to transfer money into the integrated wallet via online banking, debit cards, and credit cards, therefore allowing you to go cashless.

All you need to do is set up a Jewelroof account using your email ID and transfer money to your wallet.

Security is on everyone's mind when it comes to making a digital payment. We use SSL encryption technology which means your online transaction is secured.

* Visit Jewelroof.com
* Click on Login / Sign Up Option.
* Login with your registered email Id.
* Click on ‘Hi, your name’ (on the top of the page).
* Then click on My Credits, followed by My Wallet.
* Your amount will be visible on the left side of the page under My Wallet.

You can Add money to your Jewelroof Wallet using a few simple steps:

1. Log into your Jewelroof account and click on “Hi, your name (on the top right corner of the page).
2. Click on My Credits, followed by My Wallet and select ‘add money’ via Credit/Debit card or Net Banking.
3. You will be redirected to a secure payment page where you need to provide payment details.
4. Once you enter payment details then you will be directed to proceed to the bank page to complete the transaction.

There is no limitation to add money to your Jewelroof Wallet, in fact you can add money to your Jewelroof Wallet for free.

You can check the confirmation in 3 ways:

1. SMS
2. Email
3. You can login to your Jewelroof account to check Wallet Balance under Jewelroof Credits.

No, you cannot transfer your wallet amount to another Jewelroof Wallet.

This feature is not available on Jewelroof.com

Jewelroof offers promotional codes on products and product categories on select occasions. If you have registered with us, we will notify you whenever we have an offer. You may stay informed by subscribing to the Jewelroof email list. However, we do not offer any additional discounts unless explicatively mentioned.

No, we do not offer any additional discounts. Our all-inclusive price is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.

Once you have selected a product that you wish to purchase, in the shopping cart review window, there is an option that says “enter your Promo code” and click on apply. After validation of code the amount automatically adjusted in an invoice amount. In case of any excess amount is showing in the Invoice, can pay us the same by any mode of payment facility. Promo codes are valid on select product categories.

NO, you cannot adjust Promo codes after placing an order.

YES, multiple Promo Codes can be applied depending upon selected product categories in a single order subject to a limit of applying a single promo code only once for that given order.

As the item is already on a discounted price, any additional discount will not be applicable to it.

All Promo Codes are subject to expiry. We request you to email us the code so that we can check the same from our side and update you on it.

www.jewelroof.com never sends an email or call any customer for disclosing or verifying their respective www.jewelroof.com password, bank account number or credit card details. Such kind of information should be submitted on web page forms after completion of the order on our site or whenever making any kind of updates to My Account section. If you receive any phishing mails, it is advised to go to our website and then to the account instead of clicking on the link.

* If you receive an email or call from unknown contacts personifying as any of the associates or sister concerns of Jewelroof asking for confirmation of your personal banking information and your password. Do not disregard the request and it is advised that you report the incident to us for further investigation.
* The customers should always be careful with shipment confirmation e-mails and review order so that they are genuine and is sent by Jewelroof. For doing this, you need to cross check the confirmation mails with transaction history that is found in accounts section. If in case you receive a confirmation email pertaining to shipment, which is not yours, it is advised to report such an incident to Jewelroof.
* Phishing emails will usually have an urgency tone. Be aware of such emails as Jewelroof never sends such mails to its customers.
* If you have any doubt on the reliability of any email, make sure not to click on any link that will be included in the mail. This would trigger the malicious software that is installed in your system. Make sure to report such incident to www.jewelroof.com.

You may come across genuine mails that usually contains Trojans and virus. Such programs may look safe. But they might actually be harmful. Such virus and Trojans usually install a kind of malicious code in your system without any knowledge. They collect all your confidential information that the fakes usually use for the purpose of accessing your account.

Below mentioned are a few important tips that should always be followed by you.

* Always keep your system updated with latest anti-spyware/ anti-virus software.
* Also install a personal firewall to your system for the purpose of protecting your account.
* Make sure to keep your system updated with latest security patches and also make sure not to click on any links open attachments that is unknown or spam.